---
title: ASE log messages
description: The following tables list the critical log messages from controller.log and balancer.log files. Note that balancer.log file is not rotated while controller.log file is rotated evevy 24-hours. For more information on ASE logs, see ASE management, access and audit logs.
component: pingintelligence
version: 5.1
page_id: pingintelligence:api_security_enforcer:pingintelligence_ase_log_messages
canonical_url: https://docs.pingidentity.com/pingintelligence/5.1/api_security_enforcer/pingintelligence_ase_log_messages.html
revdate: June 7, 2024
---

# ASE log messages

The following tables list the critical log messages from `controller.log` and `balancer.log file`s. Note that balancer.log file is not rotated while controller.log file is rotated evevy 24-hours. For more information on ASE logs, see [ASE management, access and audit logs](pingintelligence_ase_acess_management_audit_logs.html).

**controller.log mesaages**

| Log message                                                                    | Description                                                                                                                                                                                                                                                                                                                                                                                                         |
| ------------------------------------------------------------------------------ | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| unknown cluster uuid                                                           | This message is logged in `controller.log` when a ASE node with a different cluster ID or secret key tries to join an ASE cluster. For more information, see [Start ASE cluster](pingintelligence_start_ase_cluster.html)                                                                                                                                                                                           |
| resolve error                                                                  | This message is logged in `controller.log` when ASE is not able to resolve ABS or server hostname                                                                                                                                                                                                                                                                                                                   |
| connect error                                                                  | This message is logged in `controller.log` when ASE is not able to connect to ABS or a server.                                                                                                                                                                                                                                                                                                                      |
| handshake error                                                                | This message is logged in `controller.log` when connection to ABS or server because of problems in SSL handshake.                                                                                                                                                                                                                                                                                                   |
| error while sending message to lb connection                                   | This message is logged in `controller.log` when there is a IPC connection failure between ASE's controller and balancer modules.                                                                                                                                                                                                                                                                                    |
| error while reading message from lb connection                                 | This message is logged in `controller.log` when there is a IPC connection failure between ASE's controller and balancer modules                                                                                                                                                                                                                                                                                     |
| License file *\<license file path>* is expired. Please renew your license      | This message is logged in `controller.log` when PingIntelligence license has expired. For more information, see [ASE license](pingintelligence_ase_license.html).                                                                                                                                                                                                                                                   |
| Unexpected Error                                                               | This message is logged in `controller.log` when ASE's controller module is unavailable. This is a fatal error.                                                                                                                                                                                                                                                                                                      |
| info \| event \| event type : *\<event type>*event value : *\<value of event>* | The following events are logged logs even if email alert is not enabled:- Cluster node up

- Cluster node down

- server state changed to Up

- server state changed to Down

- log upload service failed

- error while uploading log fileIf email\_alert is enabled, then all events will be available in logs. Fore more information, see [Email alerts and reports](pingintelligence_email_alerts_reports.html) |
| api memory limit reached. total number of cookies dropped *\<count>*           | This message is logged in `controller.log` when ASE is dropping cookies because of low API memory. For more information, see `api_memory_size` in [Defining an API using API JSON configuration file in sideband mode](pingintelligence_define_api_json_file_sideband.html).                                                                                                                                        |
| stopping API Security Enforcer                                                 | This message is logged in `controller.log` when ASE stops.                                                                                                                                                                                                                                                                                                                                                          |
| API Security Enforcer started                                                  | This message is logged in `controller.log` when ASE starts.                                                                                                                                                                                                                                                                                                                                                         |

**balancer.log**

| Log message                                                                                                              | Description                                                                                                                    |
| ------------------------------------------------------------------------------------------------------------------------ | ------------------------------------------------------------------------------------------------------------------------------ |
| `/bin/bash`: line 0: echo: write error: Permission denied`/bin/bash`: line 0: echo: write error: Permission denied       |                                                                                                                                |
| \| warn \| process\_id : *process\_id\_number* \| tcp\_fe \| !!!! low memory : connection dropped due to low memory !!!! | This message is logged in `controller.log` when ASE is runnig low on memory because of which ASE drops the client connections. |