--- title: Dashboard log messages description: The following table lists the critical log messages from the dashboard.log file. component: pingintelligence version: 5.2 page_id: pingintelligence:pingintelligence_reference_guide:pingintelligence_dashboard_log_messages canonical_url: https://docs.pingidentity.com/pingintelligence/5.2/pingintelligence_reference_guide/pingintelligence_dashboard_log_messages.html revdate: April 3, 2024 --- # Dashboard log messages The following table lists the critical log messages from the `dashboard.log` file. The `dashboard.log` file is rotated every 24 hours. | Log messages | Description | | ------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | `error - fatal protocol violation` | This message is logged in `dashboard.log` when there is an HTTP/(S) protocol error while connecting to API Behavioral Security (ABS) or Elasticsearch. | | `error - fatal transport error` | This message is logged in `dashboard.log` when there is an unknown host for ABS or Elasticsearch. | | `error - error while sending message to syslog` | This message is logged in `dashboard.log` when the `syslog` server is not reachable, or there is an error in configuration of Secure Sockets Layer (SSL) *(tooltip: \
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A protocol for authenticated and encrypted links between networked machines, typically over HTTPS. SSL was deprecated in 1999 in favor of Transport Layer Security (TLS).\

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)* or non-SSL connections. | | `error - capacity full in syslog consumer worker, retries exhausted, ignoring this message` | This message is logged in `dashboard.log` when the `syslog` server is not reachable, or there is an error in the configuration of SSL or non-SSL connections. | | `error - error while closing response stream` | This message is logged in `dashboard.log` when ABS, or Elasticsearch socket is not closed properly. | | `error - error while flushing file stream` | This message is logged in `dashboard.log` when there is a failure in the storage disk, or the storage disk is full. | | `error - error while closing file stream` | This message is logged in `dashboard.log` when there is a failure in the storage disk, or the storage disk is full. | | `error - error while parsing access_time from file` | This message is logged in `dashboard.log` when ABS returns an invalid `access_time`, or the time format is not consistent. | | `error - error while parsing api_key name from file` | This message is logged in `dashboard.log` when ABS returns an empty API key in the API key metrics or attack report. | | `error - error while parsing cookie name from file` | This message is logged in `dashboard.log` when ABS returns an empty cookie name in the metrics or attack report. | | `warn - http request " + + ", response status: " + ` | This message is logged in `dashboard.log` when ABS or Elasticsearch returns an HTTP status code that is greater than or equal to 300. | | `Dashboard stopped` | This message is logged in `dashboard.log` when the Dashboard is shut down. |