---
title: Recovering ASE from unavailable pam.d script
description: When an invalid script name is entered while changing to PAM authentication, the PAM module defaults to etc/pam.d/others for authentication. This makes ASE inaccessible to administrators. If this happens, you must recover ASE.
component: pingintelligence
version: 5.2
page_id: pingintelligence:pingintelligence_reference_guide:pingintelligence_recovering_ase_unavailable_script
canonical_url: https://docs.pingidentity.com/pingintelligence/5.2/pingintelligence_reference_guide/pingintelligence_recovering_ase_unavailable_script.html
revdate: May 6, 2024
section_ids:
  about-this-task: About this task
  steps: Steps
  result: Result:
---

# Recovering ASE from unavailable pam.d script

## About this task

When an invalid script name is entered while changing to PAM authentication, the PAM module defaults to `etc/pam.d/others` for authentication. This makes ASE inaccessible to administrators. If this happens, you must recover ASE.

To recover ASE:

## Steps

1. Copy `etc/pam.d/login` to `etc/pam.d/other`.

   ### Result:

   ASE will use the credentials in `etc/pam.d/login` to authenticate administrators.

2. After signing back on to ASE, change the authentication method to use the correct file name.

   |   |                                                                                                                                |
   | - | ------------------------------------------------------------------------------------------------------------------------------ |
   |   | Copying the contents of `etc/pam.d/login` to `etc/pam.d/other` does not require a restart of ASE or the host operating system. |