---
title: Healthcare - CSR Help Desk - Password reset Magic Link - Subflow
description: Learn about the Healthcare - CSR Help Desk - Password reset Magic Link - Subflow flow, including its purpose, structure, inputs, outputs, and variables.
component: pingone-solutions
page_id: pingone-solutions:healthcare:flow-reference/healthcare-csr-password-reset-magic-link-subflow
canonical_url: https://docs.pingidentity.com/pingone-solutions/healthcare/flow-reference/healthcare-csr-password-reset-magic-link-subflow.html
revdate: January 1, 2025
section_ids:
  purpose: Purpose
  structure: Structure
  input-schema: Input schema
  output-schema: Output schema
  variables-and-parameters: Variables and parameters
---

# Healthcare - CSR Help Desk - Password reset Magic Link - Subflow

The **Healthcare - CSR Help Desk - Password reset Magic Link - Subflow** lets existing users authenticate using a link sent to the email address that's associated with their account.

## Purpose

The **Healthcare - CSR Help Desk - Password reset Magic Link - Subflow** presents users with the option to send a magic link to the email address associated with their account. After the link is sent, the flow checks the status of the link.

* If the user clicks the link, the flow authenticates the user.

* If the link expires, the flow presents an error message. The magic link expires after 2.5 minutes (150 seconds).

## Structure

This flow is divided into sections using teleport nodes:

* **Display Magic Link Form**

  Uses a PingOne node to look up the user, then presents an HTML form from which the user can send a magic link. If the user clicks **Submit**, the flow simultaneously progresses to the **Create Challenge and Send Email** and **Challenge Acceptance By The User** sections. If the user clicks any other option, the flow progresses to the **Return Success** section.

* **Create Challenge and Send Email**

  Uses a flow conductor to begin an out-of-band process, then uses a PingOne node to send a magic link email. The flow then progresses to the **Display Magic Link Polling And Check For Challenge Status** section.

* **Challenge Acceptance By The User**

  Checks the challenge status and displays a success message if the magic link is clicked and an error message if the magic link times out.

* **Display Magic Link Polling And Check For Challenge Status**

  Displays a custom HTML template directing users to click the magic link. When the challenge is approved, the flow progresses to the **Go To Success** section. If the challenge expires, the flow progresses to the **Challenge Expiration** section.

* **Go To Success**

  Progresses to the **Return Success** section.

* **Challenge Expiration**

  Denies the challenge if the magic link expires. The flow then progresses to the **Return Error** section.

* **Return Success**

  Sends a success JSON response, indicating that the flow completed successfully.

* **Return Error**

  Uses a function node to enrich the error details, then sends an error JSON response indicating that the flow completed unsuccessfully.

## Input schema

This flow has the following inputs:

| Input name    | Required | Description                                                                  |
| ------------- | -------- | ---------------------------------------------------------------------------- |
| `p1UserId`    | Yes      | The current user's PingOne user ID.                                          |
| `companyLogo` | No       | The company logo.Used only when the main flow was launched using a redirect. |

## Output schema

This flow has the following outputs:

| Output name     | Description                                          |
| --------------- | ---------------------------------------------------- |
| `subflowResult` | The result status of the flow.                       |
| `errorMessage`  | The error message to display in the parent flow.     |
| `errorDetails`  | The details of the error that occurred in this flow. |

## Variables and parameters

This flow does not directly use any variable or parameter values.