---
title: Manually approving a user’s ID
description: If automated user ID verification fails for any reason, you can manually approve a user's ID.
component: pingone
page_id: pingone:identity_verification_using_pingone_verify:p1_verify_manually_approve_id
canonical_url: https://docs.pingidentity.com/pingone/identity_verification_using_pingone_verify/p1_verify_manually_approve_id.html
revdate: June 28, 2024
section_ids:
  about-this-task: About this task
  manually-approving-a-users-id-in-the-pingone-admin-console: Manually approving a user's ID in the PingOne admin console
  steps: Steps
  result: Result
  manually-approving-a-users-id-with-the-pingone-verify-api: Manually approving a user's ID with the PingOne Verify API
  steps-2: Steps
  result-2: Result
---

# Manually approving a user's ID

If automated user ID verification fails for any reason, you can manually approve a user's ID.

## About this task

Manual approval allows the user to bypass the automated verification process and instead use admin-assisted verification. In this case, admins can rely on a custom defined identity verification process such as in-person or video-based conferencing to verify users. You can manually approve a user's ID in the PingOne admin console or through the PingOne Verify REST API.

* Console

* API

## Manually approving a user's ID in the PingOne admin console

### Steps

1. In the PingOne admin console, go to **Directory > Users**.

2. Locate the user you want to edit.

   You can browse or search for users.

3. Click the user entry to open the user details panel.

4. In the user details panel, click the **Services tab > ID Verification** to view the verification details for the user.

5. Click **View**, then **Manually Approve**.

   ![A screen capture of  ID verification metadata](_images/verifymetadata.png)

   |   |                                                                                                                                                           |
   | - | --------------------------------------------------------------------------------------------------------------------------------------------------------- |
   |   | The **Manually Approve** option is not available for the following transaction statuses:- **Approved manually**

   - **Success**

   - **Approved no request** |

### Result

The user ID is verified, and the user can register or sign on from their device.

## Manually approving a user's ID with the PingOne Verify API

### Steps

* Use the PingOne Verify REST API to make the following request:

  ```
  PUT /environments/{envID}/users/{userID}/verifyTransactions/{transactionID}
  ```

  Learn more in [UPDATE an ID verification transaction record for a user](https://developer.pingidentity.com/pingone-api/verify/verify-transactions/update-verify-transaction.html).

### Result

The user ID is verified, and the user can register or sign on from their device.