---
title: Viewing user ID verification results
description: View user ID verification results in PingOne.
component: pingone
page_id: pingone:identity_verification_using_pingone_verify:p1_verify_view_status
canonical_url: https://docs.pingidentity.com/pingone/identity_verification_using_pingone_verify/p1_verify_view_status.html
revdate: June 28, 2024
section_ids:
  viewing-user-id-verification-results-in-the-pingone-admin-console: Viewing user ID verification results in the PingOne admin console
  steps: Steps
  viewing-user-id-verification-results-with-the-pingone-verify-api: Viewing user ID verification results with the PingOne Verify API
  steps-2: Steps
  choose-from: Choose from:
---

# Viewing user ID verification results

You can view a user's ID verification results in the PingOne admin console or through the PingOne Verify REST API.

* Console

* API

## Viewing user ID verification results in the PingOne admin console

### Steps

1. In the PingOne admin console, go to **Directory > Users**.

2. Locate the user you want to view.

   You can browse or search for users.

3. Click the user entry to open the user details panel.

4. In the user details panel, click the **Services tab > ID Verification** to view the verification status and results for the user.

   For each **Transaction ID**, the status of the user ID verifications, including a timestamp and the result, is displayed.

   The **Status** can have one of the following values:

   * **Requested**: The user is requested to send their ID information for verification.

   * **Initiated**: The user receives the link to the verify transaction, or scans a QR code, and clicks **Begin Verification** within their mobile web browser or mobile app using the PingOne Verify SDK.

   * **In progress**: The user successfully captures and submits a document image. The ID verification service receives the ID information and attempts to validate the data with the service provider (SP).

   * **Partial**: At least one step of the verification process is complete, but some steps are pending. For example, an end user has shared their government ID images but hasn't taken their selfie.

   * **Success**: The user ID information has been validated by the service provider and verified by the ID verification service.

   * **Approved manually**: The user ID information has bypassed the verification process and approved manually with admin-assisted verification. This happens after the document collection process has begun.

   * **Approved no request**: The verification transaction is manually approved without the user starting the document collection process.

   * **Fail**: The user ID information went through validation, and a service provider failed it because of detected fraud, an unsupported document, or bad image quality.

     A **Fail** status can also occur when:

     * The user doesn't initiate or complete the document collection process. This causes the verification transaction to expire and change the status to **Fail**.

     * An internal error occurs during processing.

5. Click **View** to view the metadata **Result** for a specific transaction ID.

## Viewing user ID verification results with the PingOne Verify API

### Steps

* Use the PingOne Verify REST API to make one of the following requests:

  #### Choose from:

  ```
  GET /environments/{envID}/users/{userID}/verifyTransactions
  ```

  Returns all changes (transactions) in verification status for the user. Learn more in [Read all ID verification transaction records for a user](https://developer.pingidentity.com/pingone-api/verify/verify-transactions/read-all-verify-transactions.html) in the API documentation.

  ```
  GET /environments/{envID}/users/{userID}/verifyTransactions/{transactionID}
  ```

  Returns a specific change (transaction) in verification status for the user. Learn more in [Read an ID verification transaction record for a user](https://developer.pingidentity.com/pingone-api/verify/verify-transactions/read-one-verify-transaction.html) In the API documentation.