---
title: Sync status
description: The sync status in PingOne shows the sync summary and current status of users and groups of a provisioning connection.
component: pingone
page_id: pingone:integrations:p1_provisioning_sync_status
canonical_url: https://docs.pingidentity.com/pingone/integrations/p1_provisioning_sync_status.html
revdate: June 4, 2025
section_ids:
  sync-updates: Sync updates
  sync-frequency: Sync frequency
---

# Sync status

The sync status shows the sync summary and current status of users and groups of a provisioning connection.

## Sync updates

Sync updates occur when there's a change at the source on a user, group, or membership if the target supports group provisioning. The provisioning service updates the user at the target and keeps the source and target in sync.

## Sync frequency

Sync frequency depends on the provisioner and isn't configurable.

For outbound provisioning, changes occur in real-time. When there is a change to a user in PingOne, the target identity store updates immediately.

For inbound provisioning with Workday, a polling mechanism checks the source identity store every 15 minutes. When there's a circuit breaker due to polling failure, the reset is 12 hours. After 12 hours, the polling mechanism will attempt to run a full re-sync for the associated provisioning rule. For LDAP inbound poll failure, the reset is 30 minutes.

Learn more about inbound and outbound provisioning in [Provisioning](p1_provisioning.html).

To see your sync status, learn more in [Viewing sync status](p1_view_sync_status.html).

| Identity store                | Inbound | Outbound | Sync Frequency                                                                                                                                                                                |
| ----------------------------- | ------- | -------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| SCIM                          | No      | Yes      | Real-time                                                                                                                                                                                     |
| Salesforce                    | No      | Yes      | Real-time                                                                                                                                                                                     |
| Salesforce Communities        | No      | Yes      | Real-time                                                                                                                                                                                     |
| Salesforce Leads and Contacts | No      | Yes      | Real-time                                                                                                                                                                                     |
| Aquera                        | No      | Yes      | Real-time                                                                                                                                                                                     |
| Workday                       | Yes     | Yes      | Users are retrieved from the source identity store using a polling mechanism.For every subsequent update, polling occurs every 15 minutes.                                                    |
| Microsoft Azure (Office 365)  | No      | Yes      | Real-time                                                                                                                                                                                     |
| Zoom                          | No      | Yes      | Real-time                                                                                                                                                                                     |
| Slack                         | No      | Yes      | Real-time                                                                                                                                                                                     |
| ServiceNow                    | No      | Yes      | Real-time                                                                                                                                                                                     |
| Google Workspace              | No      | Yes      | Real-time                                                                                                                                                                                     |
| GitHub EMU                    | No      | Yes      | Real-time                                                                                                                                                                                     |
| LDAP Gateway                  | Yes     | Yes      | For inbound sync, users are retrieved from the source identity store using a polling mechanism.For every subsequent update, polling occurs every 2 - 3 minutes.For outbound sync is real-time |