---
title: Troubleshooting test connection failure
description: Troubleshoot your provisioning connection failures.
component: pingone
page_id: pingone:integrations:p1_provisioning_troubleshooting_test_connection_failure
canonical_url: https://docs.pingidentity.com/pingone/integrations/p1_provisioning_troubleshooting_test_connection_failure.html
revdate: April 23, 2025
section_ids:
  i-am-getting-a-validation-error: I am getting a validation error.
  i-entered-all-my-configurations-and-am-still-getting-an-error-message: I entered all my configurations and am still getting an error message.
  what-other-testing-can-i-do-to-troubleshoot-a-test-connection-failure: What other testing can I do to troubleshoot a test connection failure?
---

# Troubleshooting test connection failure

The following information applies to the various configuration error scenarios. You can use your connections details page, [Splunk logs](https://docs.github.com), or [Postman](https://developer.pingidentity.com/pingone-api/platform/identity-propagation-provisioning/propagation-stores/test-connection-configuration.html) to identify and resolve issues.

|   |                                                                                                                                                                                                                                                                                                                         |
| - | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
|   | If you are establishing a connection for the first time, make sure that you have a webhook to connect your PingOne environment to Splunk. This will help you troubleshoot your connection. Learn more in [Installing the PingOne app for Splunk](../developer_tools/p1_monitor_activity_splunk.html#p1-add-splunk-app). |

## I am getting a validation error.

A validation error occurs if you didn't enter all required configurations in the **Configure Authentication** panel in your PingOne admin console.

Verify that you have entered all the necessary configurations for your connection and click **Test Connection**.

|   |                                                                                                                                      |
| - | ------------------------------------------------------------------------------------------------------------------------------------ |
|   | Validation errors show the configuration that is required to have a successful connection, such as a Client ID, SCIM URL, and so on. |

![Screen capture or validation error message OAuth Client ID is required.](_images/bdc1709699264616.png)

## I entered all my configurations and am still getting an error message.

If you receive this error message and have entered all your configurations, it might be a problem with the configuration itself.

In your Splunk logs, check for any possible errors, such as a `400` or `500` error.

Reviewing a Splunk log can identify the error, such as a missing letter from your client ID or incorrect URL, and help you resolve it in the admin console.

![Screen capture of a connection failed message.](_images/bnj1709699638274.png)

## What other testing can I do to troubleshoot a test connection failure?

For further testing your connection configuration, use the `POST: Test Configuration` call in [Postman](https://developer.pingidentity.com/pingone-api/platform/identity-propagation-provisioning/propagation-stores/test-connection-configuration.html), as shown in the following cURL example. When you test this call, the response returned will include a success message or bad request message.

![Screen capture of Post test connection configuration.](_images/kxj1709699781008.png)