---
title: Upgrading the PingOne RADIUS Gateway
description: Use the following information to update the PingOne RADIUS Gateway to a later version. You'll uninstall the old version before installing the new one.
component: pingone
page_id: pingone:integrations:p1_upgrade_gateway_windows_service
canonical_url: https://docs.pingidentity.com/pingone/integrations/p1_upgrade_gateway_windows_service.html
revdate: August 8, 2024
section_ids:
  steps: Steps
---

# Upgrading the PingOne RADIUS Gateway

Use the following information to update the PingOne RADIUS Gateway to a later version. You'll uninstall the old version before installing the new one.

## Steps

1. In the PingOne admin console, go to **Integrations → Gateways**.

2. Click the appropriate gateway entry to open the details panel.

3. Click the **Download** tab.

4. Click the download link to download the ZIP archive for the version to which you want to upgrade.

5. Extract the ZIP archive to the computer that will run the gateway. We recommend that you use a common location as the parent directory, such as `C:\Program Files\Ping Identity`.

6. Configure the `run.properties` file, including providing the gateway credential information. The `run.properties` file is located in the `config` directory. For example: `C:\Program Files\Ping Identity\pingone-radius-gateway-<new-version>\config`.

7. Uninstall the old version of the gateway before installing the new one.

   1. Start the Services system application and find the RADIUS Gateway service that you are upgrading from.

   2. Right-click and select **Properties**.

   3. Note the **Path to executable** value.

      For example, if the value is `C:\Program Files\Ping Identity\pingone-radius-gateway-1.2.0\bin\windows\radius-gateway-windows-x86-64.exe -s C:\Program Files\Ping Identity\pingone-radius-gateway-1.2.0\bin\windows\PingOneRadiusGatewayService.conf`

      then you can find the `uninstall-service.bat` file in the `C:\Program Files\Ping Identity\pingone-radius-gateway-<old-version>\bin\windows` directory.

   4. Optional: Start the Services system application and stop the RADIUS Gateway \<old-version> service.

   5. Run the `uninstall-service.bat` file for the RADIUS Gateway \<old-version> service, without any parameters. The underlying directories and files are not removed. Make backup copies and remove the files as needed.

8. After you have uninstalled the old version, you can finish installing the new one.

   1. Locate the `install-service.bat` file for the RADIUS Gateway \<new-version> service.

   2. Run the `install-service.bat` file without any parameters.

      By design, the `install-service.bat` file does not start the service automatically after completion. However, the service is configured to start automatically at the next and subsequent restarts of the Windows operating system.

   3. In the Services system application, start the new PingOne RADIUS Gateway \<new-version> service.