---
title: Creating a Syniverse Channels sender
description: Follow these steps to create a PingOne notification sender that uses the channels that have been defined for your Syniverse account.
component: pingone
page_id: pingone:settings:p1_sender_syniverse_channels
canonical_url: https://docs.pingidentity.com/pingone/settings/p1_sender_syniverse_channels.html
section_ids:
  steps: Steps
  adding-syniverse-notification-tracking-to-pingone-audit-logs: Adding Syniverse notification tracking to PingOne audit logs
---

# Creating a Syniverse Channels sender

Follow these steps to create a PingOne notification sender that uses the channels that have been defined for your Syniverse account.

|   |                                                                                                                                                                                                                                                                                |
| - | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ |
|   | Syniverse recommends that you use separate channels for SMS and voice. If you are following this recommendation, you must go through the steps on this page twice, once to create a Syniverse Channel sender for SMS and once to create a Syniverse Channels sender for voice. |

## Steps

1. Go to **Settings > Senders**.

2. Click **+** and enter the following options:

   * In the **Sender Type** list, select **SMS/Voice**.

   * In the **Provider Type** list, select **Syniverse Channels**.

3. Click **Next**.

4. In the **Provider Configuration** window, enter the following information:

   * **Provider Name**: Enter a meaningful name for your provider.

   * **Access Token**: Enter the access token for the Syniverse account where you've defined channels. PingOne uses the token to retrieve the relevant information for your channels.

5. Click **Verify**. The channels from your Syniverse account are displayed.

6. Select the channel that you want to use for sending PingOne notifications.

7. Click **Save**.

## Adding Syniverse notification tracking to PingOne audit logs

To help troubleshoot any potential issues, we recommend that you carry out these steps to include Syniverse notification events in the PingOne audit logs.

1. In the list of configured senders, locate one that you defined for using a channel from your Syniverse account.

2. Click the sender name. The summary of the sender configuration is displayed on the right side of the screen.

3. Copy the callback URL that is displayed under **Address**.

4. Go to your Syniverse account and carry out the webhook configuration steps detailed in [How to setup a Webhook for Receiving Messages and Notification](https://sdcsupport.syniverse.com/hc/en-us/articles/360001528033-How-to-setup-a-Webhook-for-Receiving-Messages-and-Notifications) in the Syniverse documentation. If you are using the account for both SMS and voice notifications, create two subscriptions, one with **Topic** set to SCG-Message and one with **Topic** set to SCG-Voice-Calls.