---
title: Using a custom provider account with PingOne
description: If you have an existing custom provider account that is not natively supported by PingOne (unlike Twilio and Syniverse that are natively supported), you can configure PingOne to use it for SMS and voice notifications.
component: pingone
page_id: pingone:settings:p1_use_a_custom_provider
canonical_url: https://docs.pingidentity.com/pingone/settings/p1_use_a_custom_provider.html
revdate: January 9, 2023
---

# Using a custom provider account with PingOne

If you have an existing custom provider account that is not natively supported by PingOne (unlike Twilio and Syniverse that are natively supported), you can configure PingOne to use it for SMS and voice notifications.

When using a custom provider account with PingOne:

* **Billing**: You must set up your billing arrangements directly with your provider before you can dispatch notifications from your custom account with PingOne.

  |   |                                                                             |
  | - | --------------------------------------------------------------------------- |
  |   | PingOne does not provide SMS/Voice costs data for custom provider accounts. |

* **Inactive Accounts**: It is the administrator's responsibility to delete a custom provider account configuration in PingOne if the account becomes inactive. See [Managing a custom provider account in PingOne](p1_manage_custom_provider.html) for deleting a custom account from PingOne.

To configure a custom provider account go to [Configuring a custom notification provider for PingOne](p1_sender_configure_custom_provider.html). See also tutorials for more specific use cases:

* [Use Case: Configuring Telesign as a notification provider for PingOne](p1_configuring_telesign_as_p1_provider.html).

* [Use Case: Configuring Burst SMS as a provider with PingOne](p1_configuring_burst_sms_as_a_provider.html).

* [Using a Twilio account with PingOne to support Twilio Studio flows](p1_use_twilio_with_p1_to_support_twilio_studio_flows.html).

To manage a custom provider account go to [Managing a custom provider account in PingOne](p1_manage_custom_provider.html).