---
title: Enable debug logger
description: Instructions for completing the service request form to enable the standard debug logger or request a non-standard debug level.
component: pingoneadvancedservices
page_id: pingoneadvancedservices:task_summary_table:p1as_pa_logging_settings
canonical_url: https://docs.pingidentity.com/pingoneadvancedservices/task_summary_table/p1as_pa_logging_settings.html
revdate: June 27, 2024
section_ids:
  steps: Steps
---

# Enable debug logger

PingAccess generates logs that record server events. To enable the standard debug logger or request a non-standard debug level, submit a service request through the [Support Portal](https://support.pingidentity.com/s/).

## Steps

1. Complete the following fields:

   * **Subject**: Enter a description of your request, including the action to be taken.

   * **Environment Type**: Specify the type of environment affected by this request.

   * **Proposed Change Window**: Specify the dates or times in which you want the work complete.

2. In the **Capability** list, select **PingAccess service requests > Enable Debug Logger**.

3. Select the **Standard Debug?** field to configure the log level to `DEBUG`. Learn more in [Configuring log levels](https://docs.pingidentity.com/pingaccess/latest/configuring_and_customizing_pingaccess/pa_configuring_log_levels.html) in the PingAccess documentation.

4. If you're requesting a non-standard debug level, specify the targets that you want configured from the `log4j2.xml` file in the **Debug Targets** fields.

   Then, specify the appropriate debug level for each target listed in the **Debug Level** fields.

5. In the **Business Priority** list, select the appropriate description:

   * Change needed by deadline to avoid business impact

   * Change modifies existing functionality

   * Change adds new functionality

6. In the **Description** field, enter a description of your request.

7. If you are tracking your request within your organization, enter the tracking ID or ticket number associated with it in the **Customer Tracking ID** field.

8. To submit your request, click **Save**.