---
title: Email templates
description: Instructions for completing the service request form to modify email templates.
component: pingoneadvancedservices
page_id: pingoneadvancedservices:task_summary_table:p1as_pd_email_templates
canonical_url: https://docs.pingidentity.com/pingoneadvancedservices/task_summary_table/p1as_pd_email_templates.html
revdate: June 27, 2024
section_ids:
  about-this-task: About this task
  steps: Steps
---

# Email templates

To modify email templates, submit a service request through the [Support Portal](https://support.pingidentity.com/s/).

## About this task

You can use PingDirectory email templates in a variety of ways. An example email template is provided in the **Delegated Admin** package at the top level in the `delegated-admin-account-created.template` file. This template provides a multipart text and HTML email to the user with their username and initial password, along with a self-service link they can use to sign on to PingFederate and change their password and profile information.

You can find more information in [Editing and copying the email template to PingDirectory server](https://docs.pingidentity.com/pingdirectory/latest/delegated_admin_application_guide/pd_da_set_up_email_invites_new_user.html#editing-and-copying-the-email-template-to-the-pingdirectory-server) in the PingDirectory documentation.

## Steps

1. Complete the following fields:

   * **Subject**: Enter a description of your request, including the action to be taken.

   * **Environment Type**: Specify the type of environment affected by this request.

   * **Proposed Change Window**: Specify the dates or times in which you want the work complete.

2. In the **Capability** list, select **PingDirectory service requests** > **Email templates**.

3. In the **Specify email handler type** field, specify whether a standard email notification handler or a multipart email status notification handler will be used.

4. In the **Business Priority** list, select the appropriate description:

   * Change needed by deadline to avoid business impact

   * Change modifies existing functionality

   * Change adds new functionality

5. In the **Description** field, enter a description of your request.

6. If you are tracking your request within your organization, enter the tracking ID or ticket number associated with it in the **Customer Tracking ID** field.

7. Click **Save**.

8. Click the **Attachments** tab and upload a `.zip` file that contains all files in the template directory you are updating.

   |   |                                                                                     |
   | - | ----------------------------------------------------------------------------------- |
   |   | If necessary, request the latest instance of these files before making your update. |