---
title: Administrator MFA
description: Instructions for completing the service request form to manage administrator MFA.
component: pingoneadvancedservices
page_id: pingoneadvancedservices:task_summary_table:p1as_platform_admin_mfa
canonical_url: https://docs.pingidentity.com/pingoneadvancedservices/task_summary_table/p1as_platform_admin_mfa.html
revdate: April 21, 2022
section_ids:
  steps: Steps
---

# Administrator MFA

To manage customer administrator multi-factor authentication (MFA), submit a service request through the [Support Portal](https://support.pingidentity.com/s/).

## Steps

1. Complete the following fields:

   * **Subject**: Enter a description of your request, including the action to be taken.

   * **Environment Type**: Specify the type of environment affected by this request.

   * **Proposed Change Window**: Specify the dates or times in which you want the work complete.

2. In the **Capability** list, select **Platform service requests** > **Administrator MFA**.

3. In the**Administrator(s)** field, enter the administrator name.

4. In the **Desired MFA setting** field, indicate whether you want to enable or disable MFA.

5. In the **MFA contact method** field, indicate whether the MFA contact method will be email or phone number.

6. In the **MFA contact info** field, provide the MFA information (email address or phone number).

7. In the **Business Priority** list, select the appropriate description:

   * Change needed by deadline to avoid business impact

   * Change modifies existing functionality

   * Change adds new functionality

8. In the **Description** field, enter a description of your request.

9. If you are tracking your request within your organization, enter the tracking ID or ticket number associated with it in the **Customer Tracking ID** field.

10. To submit your request, click **Save**.