---
title: IP allow list
description: Instructions for completing the service request form to create or update the IP allow list.
component: pingoneadvancedservices
page_id: pingoneadvancedservices:task_summary_table:p1as_platform_allowlist
canonical_url: https://docs.pingidentity.com/pingoneadvancedservices/task_summary_table/p1as_platform_allowlist.html
section_ids:
  steps: Steps
---

# IP allow list

Starting in platform version 2.2, you can submit a service request to ask that an IP allow list be added or updated to specific PingOne Advanced Services public endpoints. Submit this service request through the [Support Portal](https://support.pingidentity.com/s/).

|   |                                                                                                                                                                                                                                                                                   |
| - | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
|   | Any endpoint with an allow list will only be accessible by the IP addresses in the CIDR ranges provided. Ping Identity is not responsible if a list causes downtime because it contains incorrect CIDRs, nor is Ping Identity responsible for a CIDR list that is too permissive. |

|   |                                                                                                                   |
| - | ----------------------------------------------------------------------------------------------------------------- |
|   | Only public IPv4 CIDR IP addresses are supported, and each allow list can be no larger than 2.8 KB (\~180 CIDRs). |

## Steps

1. Complete the following fields:

   * **Subject**: Enter a description of your request, including the action to be taken.

   * **Environment Type**: Specify the type of environment affected by this request.

   * **Proposed Change Window**: Specify the dates or times in which you want the work complete.

2. In the **Capability** list, select **Platform service requests** > **IP Allowlisting**.

3. In the **Business Priority** list, select the appropriate description:

   * Change needed by deadline to avoid business impact

   * Change modifies existing functionality

   * Change adds new functionality

4. In the **Description** field, enter the following information:

   * **Name**: An identifier for the IP allow list. For example, `corp-allowlist`.

   * **Description** (optional): A description for the IP allow list. For example, `allow list for the corporate network`.

   * **CIDR/IP(s)**: A list of allowed IPv4 CIDRs. For example, `10.0.0.0/24, 172.10.0.1`.

   * **vHosts** (Optional): Any virtual host endpoints for the allow list. For example, `vhostname1, vhostname2`.

     |   |                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  |
     | - | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
     |   | These virtual hosts must already exist in your environment. If they don't exist, you can create them yourself using the admin console or the administrative API. Learn more about this process in [Creating and updating virtual hosts](p1as_platform_virtual_hosts.html) and [Using the PingOne Advanced Services administrative API](p1as_platform_admin_api.html)Or, you can submit a service request and ask us to update your configurations for you. Learn more in [Update TLS certificate](p1as_platform_tls_certs.html). |

5. If you are tracking your request within your organization, enter the tracking ID or ticket number associated with it in the **Customer Tracking ID** field.

6. To submit your request, click **Save**.