---
title: Restore from a backup
description: Instructions for completing the service request form to request that a product be restored from a backup version.
component: pingoneadvancedservices
page_id: pingoneadvancedservices:task_summary_table:p1as_platform_backup
canonical_url: https://docs.pingidentity.com/pingoneadvancedservices/task_summary_table/p1as_platform_backup.html
revdate: June 28, 2024
section_ids:
  steps: Steps
---

# Restore from a backup

To request that a product be restored from a backup version, submit a service request through the [Support Portal](https://support.pingidentity.com/s/).

## Steps

1. Complete the following fields:

   * **Subject**: Enter a description of your request, including the action to be taken.

   * **Environment Type**: Specify the type of environment affected by this request.

   * **Proposed Change Window**: Specify the dates or times in which you want the work complete.

2. In the **Capability** list, select **Platform service requests** > **Restore from a backup**.

3. In the **Product** field, indicate whether your request is regarding PingAccess, PingDirectory, or PingFederate.

4. In the **Date and time to restore to** field, provide the date and time that you want the product to be restored from a backup. The Support team will use the most recent backup available that is earlier than the date you requested.

5. In the **Business Priority** list, select the appropriate description:

   * Change needed by deadline to avoid business impact

   * Change modifies existing functionality

   * Change adds new functionality

6. In the **Description** field, enter a description of your request.

7. If you are tracking your request within your organization, enter the tracking ID or ticket number associated with it in the **Customer Tracking ID** field.

8. To submit your request, click **Save**.