---
title: PingDirectory truststore certificate import
description: Instructions for completing the service request form to request a PingDirectory truststore certificate import.
component: pingoneadvancedservices
page_id: pingoneadvancedservices:task_summary_table:p1as_platform_pd_cert
canonical_url: https://docs.pingidentity.com/pingoneadvancedservices/task_summary_table/p1as_platform_pd_cert.html
revdate: June 28, 2024
section_ids:
  steps: Steps
---

# PingDirectory truststore certificate import

To request a PingDirectory truststore certificate import, submit a service request through the [Support Portal](https://support.pingidentity.com/s/).

## Steps

1. Complete the following fields:

   * **Subject**: Enter a description of your request, including the action to be taken.

   * **Environment Type**: Specify the type of environment affected by this request.

   * **Proposed Change Window**: Specify the dates or times in which you want the work complete.

2. In the **Capability** list, select **Platform service requests** > **PingDirectory truststore certificate import**.

3. In the **Certificate** field, provide the text of the .`crt` public key to trust.

4. In the **Business Priority** list, select the appropriate description:

   * Change needed by deadline to avoid business impact

   * Change modifies existing functionality

   * Change adds new functionality

5. In the **Description** field, enter a description of your request.

6. If you are tracking your request within your organization, enter the tracking ID or ticket number associated with it in the **Customer Tracking ID** field.

7. To submit your request, click **Save**.