---
title: Upgrades
description: Instructions for completing the service request form to request product upgrades.
component: pingoneadvancedservices
page_id: pingoneadvancedservices:task_summary_table:p1as_platform_upgrades
canonical_url: https://docs.pingidentity.com/pingoneadvancedservices/task_summary_table/p1as_platform_upgrades.html
revdate: April 21, 2022
section_ids:
  steps: Steps
---

# Upgrades

Product upgrades can be performed on request. Upgrades are provided once per year, and security patches are applied when they are available. Additional upgrades might require a fee for Professional Services assistance. To request an upgrade, submit a service request through the [Support Portal](https://support.pingidentity.com/s/).

## Steps

1. Complete the following fields:

   * **Subject**: Enter a description of your request, including the action to be taken.

   * **Environment Type**: Specify the type of environment affected by this request.

   * **Proposed Change Window**: Specify the dates or times in which you want the work complete.

2. In the **Capability** list, select **Platform service requests** > **Upgrades**.

3. In the **Product to upgrade** field, indicate whether this request is regarding PingAccess, PingDirectory, or PingFederate.

4. In the **Version** field, indicate the version to which you want to upgrade.

5. In the **Business Priority** list, select the appropriate description:

   * Change needed by deadline to avoid business impact

   * Change modifies existing functionality

   * Change adds new functionality

6. In the **Description** field, enter a description of your request.

7. If you are tracking your request within your organization, enter the tracking ID or ticket number associated with it in the **Customer Tracking ID** field.

8. To submit your request, click **Save**.