---
title: Service requests
description: "A list of tasks you can't complete yourself, so you must submit a service request."
component: pingoneadvancedservices
page_id: pingoneadvancedservices:task_summary_table:p1as_service_requests
canonical_url: https://docs.pingidentity.com/pingoneadvancedservices/task_summary_table/p1as_service_requests.html
revdate: July 10, 2025
---

# Service requests

For the tasks that you can't complete yourself, submit a service request through the [Support Portal](https://support.pingidentity.com/s/).

To access this page, go to the [Ping Identity home page](https://www.pingidentity.com/en.html) and select **Support** > **Get Support**. Click **Sign On** and enter your credentials to access your account.

![A screen capture of the Support & Community page.](_images/qtn1564511077421.png)

To ensure your request is processed as quickly as possible, follow the instructions provided for each type of request. Common service requests are categorized and listed below.

|   |                                                                           |
| - | ------------------------------------------------------------------------- |
|   | Our average turnaround time for most service requests is 2 business days. |

| PingAccess service requests                                                                                                                                                                   | PingDirectory service requests                                                                                                                                                                                                                                                                                                                                                                                                                 | PingFederate service requests                                                                                                                                                                   | Platform service requests                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      |
| --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| * [Enable debug logger](p1as_pa_logging_settings.html)

* [Integration kits](p1as_pa_plugins.html)

* [Update templates](p1as_pa_screens.html)

* [Virtual hosts](p1as_pa_virtual_hosts.html) | - [ACIs](p1as_pd_acis.html)

- [Email templates](p1as_pd_email_templates.html)

- [Indexes](p1as_pd_email_indexes.html)

- [JSON field constraints](p1as_pd_json.html)

- [Password policies](p1as_pd_password_policies.html)

- [Plugins](p1as_pd_plugins.html)

- [Schema - attribute type](p1as_pd_schema_att_type.html)

- [Schema - objectClass](p1as_pd_schema_objectclass.html)

- [Virtual attributes](p1as_pd_virtual_attribute.html) | * [Enable debug logger](p1as_pf_logging.html)

* [Password rules](p1as_pf_password_rules.html)

* [Integration kits](p1as_pf_plugins.html)

* [Update templates](p1as_pf_update_templates.html) | - [Administrator MFA](p1as_platform_admin_mfa.html)

- [Approve merge request](p1as_approve_merge_request.html)

- [Restore from a backup](p1as_platform_backup.html)

- [Creating and updating virtual hosts](p1as_platform_virtual_hosts.html)

- [Elevate admin](p1as_pf_elevate_admin.html)

- [Enable outbound provisioning](p1as_platform_provisioning.html)

- [IP allow list](p1as_platform_allowlist.html)

- [Load or performance test](p1as_platform_load_test.html)

- [PingDirectory truststore certificate import](p1as_platform_pd_cert.html)

- [SIEM integrations](p1as_platform_siem_integration.html)

- [Rollback SIEM](p1as_platform_rollback_siem.html)

- [Subscribe to SNS alerts](p1as_platform_sns_alerts.html)

- [Update TLS certificate](p1as_platform_tls_certs.html)

- [Upgrades](p1as_platform_upgrades.html) |

If the type of request you want to submit is not listed, select **Advanced/Other** as your requested capability, provide a detailed description of your needs, and submit your request to the Support team.