---
title: Review request items using the admin UI
description: The Identity Governance admin console provides a UI page, mirroring the hosted account page, to track all requests, workflows, and approval tasks. Administrators can carry out the following tasks:
component: pingoneaic
page_id: pingoneaic:identity-governance:administration/access-request-admin-console
canonical_url: https://docs.pingidentity.com/pingoneaic/identity-governance/administration/access-request-admin-console.html
keywords: ["access requests", "review requests", "forward requests", "cancel requests", "admin console"]
section_ids:
  requests_ui: Requests UI
  view-request-details: View request details
  view-request-task: View request tasks
  admin-forward-item: Forward to another user or role
  admin-cancel-item: Cancel item
---

# Review request items using the admin UI

The Identity Governance admin console provides a UI page, mirroring the hosted account page, to track all requests, workflows, and approval tasks. Administrators can carry out the following tasks:

* Forward approval task

* Cancel requests

## Requests UI

In the Advanced Identity Cloud admin console, click Governance > Requests.

![Admin Requests UI](../_images/governance-request-admin-console.png)

* 1 Click to display the status: Pending, Completed, or Canceled requests.

* 2 Click Request Date to sort the requests by Request Date, Requested For, Priority, or Request ID. Click Descending to sort descending order, or Ascending to sort in ascending order.

* 3 Click Show Filters to filter by priority, request type, requested for, requester, or request ID.

  > **Collapse: Show Filter**
  >
  > ![Show Filter panel](../_images/governance-request-admin-console-show-filter.png)

* 4 Click to display the request's details

* 5 Displays the request's status.

* 6 Click the ellipsis ([icon: more_horiz, set=material, size=inline]) to View Details, Forward, or Cancel Request.

### View request details

The Details page displays the request type, application, and other details specific to the request. The page is identical to that of the end-user UI page with the Details, Tracking, and Comments tabs, except with the addition of a Task tab, available only to administrators.

* On the Requests UI, click a request in a row to view the details. You can also click the ellipsis ([icon: more_horiz, set=material, size=inline]), and then click View Details.

### View request tasks

1. On a selected requests page, click a request.

2. On the View Details page, click the Tasks tab.

![Requests Tasks UI](../_images/governance-request-tasks.png)

* 1 Click to forward the request to another user or role.

* 2 View the specific task label.

* 3 Hover your cursor over the icons to see the designated approver(s).

* 4 View the current status of the task.

* 5 Click to cancel the request.

### Forward to another user or role

If the owner is unable to make a decision on their assigned access request due to insufficient information or other reasons, they can forward the request item request to one or more users assigned to a specific role.

To forward a request item to another user or role:

1. Click the desired request to view the details.

2. Click Forward.

3. Select one of the following:

   * Another user: Forward the item to a single user.

   * Users with assigned role: Forward the item to users in a role.

     |   |                                                                                                                                                     |
     | - | --------------------------------------------------------------------------------------------------------------------------------------------------- |
     |   | Every user within the role can make a decision on the item. However, after a decision is reached, the assigned request item is considered complete. |

4. Select the user or role to which to assign the item.

5. Enter a comment as to why the item is being forwarded.

6. Click Forward.

### Cancel item

1. Click the desired item to view the details.

2. (Optional) Add a comment to the request:

   1. Click the Comments tab, then click [icon: add, set=material, size=inline] Add Comment.

   2. Enter a comment, and then click [icon: add, set=material, size=inline] Add Comment.

3. Click Cancel Request.

4. In the modal, click Cancel Request.