---
title: Modify default workflow email templates
description: Identity Governance creates default email templates for access request-related features. For example, the Approval node references the default access request email templates.
component: pingoneaic
page_id: pingoneaic:identity-governance:administration/workflow-modify-default-email-templates
canonical_url: https://docs.pingidentity.com/pingoneaic/identity-governance/administration/workflow-modify-default-email-templates.html
keywords: ["email templates", "workflow email", "access request email", "modify templates", "request assigned", "request reassigned"]
---

# Modify default workflow email templates

Identity Governance creates default email templates for access request-related features. For example, the [Approval node](workflow-nodes.html#approval-node) references the default access request email templates.

|   |                                                                                                                  |
| - | ---------------------------------------------------------------------------------------------------------------- |
|   | You can create your own email templates and update the email templates the Approval node uses for notifications. |

1. From the Advanced Identity Cloud admin console, go to Email > Templates.

2. View the following email templates and modify as necessary:

   |   |                                                                                                                                                                                 |
   | - | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
   |   | Some access request email templates use configurations set in the workflow definition for an access request type. The Notes column indicates if a template uses configurations. |

   | Email template name  | Description                                                                                                                                      |
   | -------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------ |
   | `Request Assigned`   | Initial email to the approver(s) of a resource when an end user submits an access request.                                                       |
   | `Request Reassigned` | Email to the new assignee when an approver forwards a request item.                                                                              |
   | `Request Escalated`  | Email to an individual assigned as the escalation point of contact.                                                                              |
   | `Request Reminder`   | Email to the approver(s) as a reminder that they have a request item to act on.                                                                  |
   | `Request Expired`    | Email to the approver(s) when a request item expires. The end user defines the expiry of the access request when they submit the access request. |

3. For each email template:

   1. Click the desired template.

   2. View the contents of the email.

   3. If you want, update the email subject and body. Learn more about customizing email templates at [Email templates](../../tenants/email-templates.html).

      |   |                                                                                                                                                                                                                                                                                                                                                                                                      |
      | - | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
      |   | To reference access request information in a variable in an email template, use syntax similar to the following:`request.user.userName`The variables you can reference depend on your tenant's configurations; therefore, they're specific to your company.To reference available attributes from the Advanced Identity Cloud admin console, go to Email > Template > *Select template* > Variables. |