---
title: Administer customer accounts
description: If you have a PingOne for Enterprise for Managed Service Providers account, you can access the PingOne for Enterprise admin portal of one of your customer accounts.
component: pingoneforenterprise
page_id: pingoneforenterprise:pingone_for_enterprise:p14e_administer_customer_accounts
canonical_url: https://docs.pingidentity.com/pingoneforenterprise/pingone_for_enterprise/p14e_administer_customer_accounts.html
revdate: February 27, 2023
section_ids:
  before-you-begin: Before you begin
  about-this-task: About this task
  steps: Steps
---

# Administer customer accounts

## Before you begin

If you have a PingOne for Enterprise for Managed Service Providers account, you can access the PingOne for Enterprise admin portal of one of your customer accounts.

## About this task

Choose a customer account to administer. You need to be either a Support Administrator (Read/Write or Read-Only permissions), or a Global Administrator to access the admin portal for the account.

## Steps

1. Click **Customers**.

2. Click the **Expand** icon for the account you want to administer.

   If you have read/write or full permissions, you can modify the PingOne for Enterprise configuration for the customer account.

3. To manage PingID licensing for your customer accounts, click **Licensing**.

   1. Click the **Full License** toggle to switch between aPingID trial or full license for this customer account.

   For more information about the differences between PingID trial and licensed accounts, see [SMS and voice usage limits](https://docs.pingidentity.com/pingid/pingid_service_management/pid_sms_voice_usage_limits.html) in the PingID documentation.

   1. Click the **Enable SMS/Voice** toggle to enable or disable this customer account's ability to send SMS or voice one-time passcodes.

      |   |                                                                                             |
      | - | ------------------------------------------------------------------------------------------- |
      |   | This feature is in limited release. To request access to this feature, open a support case. |

4. Click **Enter Account**. You're prompted to verify the account access, then the admin portal for the customer account is displayed. In the header at the top of each page is a Support Admin banner identifying you as administering this account.

5. When you're finished, click the **Exit** button in the Support Admin banner to quit administering the customer account and return to the Customers administration page.