---
title: Suspend a customer account
description: If you have a PingOne for Managed Service Providers account, you can suspend one of your customer accounts. This doesn't remove the account, but does remove the customer's ability to single sign-on (SSO) to PingOne or to access the admin portal. You can subsequently reactivate an account when the account status changes.
component: pingoneforenterprise
page_id: pingoneforenterprise:pingone_for_enterprise:p14e_suspend_customer_account
canonical_url: https://docs.pingidentity.com/pingoneforenterprise/pingone_for_enterprise/p14e_suspend_customer_account.html
revdate: December 13, 2021
section_ids:
  before-you-begin: Before you begin
  about-this-task: About this task
  steps: Steps
  result: Result:
---

# Suspend a customer account

## Before you begin

If you have a PingOne for Managed Service Providers account, you can suspend one of your customer accounts. This doesn't remove the account, but does remove the customer's ability to single sign-on (SSO) to PingOne or to access the admin portal. You can subsequently reactivate an account when the account status changes.

## About this task

You'll choose a customer account to suspend. You need either to be a Global Admnistrator or Support Administrator (Read/Write) to suspend an account.

## Steps

1. Select the **Customers** tab.

2. For the customer account, click in the green area (left) of the toggle button to suspend the account.

   ### Result:

   The customer will be unable to SSO or to access the admin portal.

3. To reactivate the account, click the grey area (right) of the toggle button.