--- title: Adding ServiceNow to Your PingOne for Enterprise Dock description: Add the ServiceNow application to your PingOne for Enterprise Dock from the application catalog. component: pingoneforenterprise page_id: pingoneforenterprise:pingone_for_enterprise_app_catalog:p14eapps_servicenow canonical_url: https://docs.pingidentity.com/pingoneforenterprise/pingone_for_enterprise_app_catalog/p14eapps_servicenow.html revdate: October 4, 2023 section_ids: before-you-begin: Before you begin steps: Steps next-steps: Next steps servicenow-connection-configuration: ServiceNow Connection Configuration steps-2: Steps choose-from: Choose from: choose-from-2: Choose from: next-steps-2: Next steps servicenow-provisioning: ServiceNow Provisioning before-you-begin-2: Before you begin about-this-task: About this task steps-3: Steps examplehttpsyourinstance-servicenow-com: Example:https://.servicenow.com next-steps-3: Next steps servicenow-attribute-mapping: ServiceNow Attribute Mapping about-this-task-2: About this task steps-4: Steps choose-from-3: Choose from: next-steps-4: Next steps servicenow-customization: ServiceNow Customization steps-5: Steps next-steps-5: Next steps servicenow-group-access: ServiceNow Group Access about-this-task-3: About this task steps-6: Steps next-steps-6: Next steps servicenow-saml-connection: ServiceNow SAML Connection steps-7: Steps --- # Adding ServiceNow to Your PingOne for Enterprise Dock Add the ServiceNow application to your PingOne for Enterprise Dock from the application catalog. ## Before you begin To configure single sign-on (SSO) for ServiceNow, you must have the SAML 2.0 Single Sign-On plugin installed in your ServiceNow account. If this plugin is not yet installed, contact ServiceNow customer support. ## Steps 1. In the PingOne for Enterprise admin console, go to **Applications > Application Catalog**. 2. **Optional:** In the **Search** field, search for the application. 3. Click the **ServiceNow** application line to expand it and click **Setup**. 4. In a separate tab or window, sign on to your ServiceNow account as an administrative user. 5. In ServiceNow, go to **SAML 2.0 Single Sign-On > Properties**. 6. On the **Enable External Authentication** line, click **Yes**. 7. In the **Identity Provider URL which will issue the SAML2 Security token with user info** field, enter the **Issuer** value from PingOne for Enterprise. 8. In the **The base URL to the Identity Provider's AuthnRequest service. The AuthnRequest will be posted to this URL as the SAMLRequest parameter** field, enter `https://sso.connect.pingidentity.com/sso/idp/SSO.saml2?idpid=`, replacing *\* with the **IdP ID** value from PingOne for Enterprise. ## Next steps In PingOne for Enterprise, click **Continue to Next Step**. ## ServiceNow Connection Configuration ### Steps 1. Import the metadata for ServiceNow: #### Choose from: * Click **Select File** to upload the metadata file. * Click **Or use URL** to enter the URL of the metadata. 2. In the **ACS URL** field, enter the **The URL to the ServiceNow instance homepage** value from ServiceNow. 3. In the **Entity ID** field, enter the **The entity identification, or the issuer** value from ServiceNow. 4. In the **Target Resource** field, enter a URL to redirect the user to after IdP-initiated single SSO. 5. In the **Single Logout Endpoint** field, enter a URL for PingOne to send single logout (SLO) requests to. 6. In the **Single Logout Response Endpoint** field, enter a URL for PingOne to send SLO responses to. 7. To add a **Primary Verification Certificate**, click **Browse** to locate and upload a local certificate file used to verify SLO requests and responses coming from ServiceNow. 8. To add a **Secondary Verification Certificate**, click **Browse** to locate and upload a local certificate used to verify SLO requests and responses if the primary certificate fails. 9. Select the **Force Re-authentication** checkbox to require your identity bridge to re-authenticate users with an active SSO session. 10. Select the **Encrypt Assertion** checkbox to encrypt outgoing SAML assertions. 11. On the **Signing** line: #### Choose from: * Click **Sign Assertion** to have PingOne sign outgoing SAML assertions. This is the default option. * Click **Sign Response** to have PingOne sign responses to incoming SAML assertions. 12. From the **Signing Algorithm** list, select an algorithm with which to sign SAML assertions. 13. Select the **Use Custom URL** checkbox to enter a customer URL to launch ServiceNow from the dock. 14. Select the **Set Up Provisioning** checkbox to configure user provisioning to ServiceNow. ### Next steps In PingOne, click **Continue to Next Step**. ## ServiceNow Provisioning ### Before you begin Ensure that popups are permitted in your browser. ### About this task | | | | - | ------------------------------------------------------------------------------------------------------------------------------ | | | If you don't need to set up user provisioning, proceed to [ServiceNow Attribute Mapping](p14eapps_servicenow_attributes.html). | If you selected **Set Up Provisioning** on the **Connection configuration** tab: ### Steps 1. In PingOne, click**Continue to Next Step** to proceed to the **Application Configuration** tab. 2. Install the Ping Identity Provisioning Solution application. For more information, see [Adding the Ping Identity provisioning role in ServiceNow](https://docs.pingidentity.com/bundle/integrations/page/pzq1563995052451.html). 3. Create a provisioning user. Learn more in [Creating a provisioning user in ServiceNow](https://docs.pingidentity.com//integrations/servicenow/setup/pf_servicenow_connector_creating_a_provisioning_user_in_servicenow.html). 4. In PingOne, in the **Administrator\_Username** field, enter the username for the provisioning user. 5. In the **Administrator\_Password** field, enter the password for the provisioning user. 6. In the **ServiceNow\_URL** field, enter the full URL of your ServiceNow instance. #### Example:`https://.servicenow.com` ### Next steps Click **Continue to Next Step**. ## ServiceNow Attribute Mapping ### About this task PingOne will automatically populate required SAML attributes. For ServiceNow, the required attribute is `SAML_SUBJECT`. If you enabled provisioning, the required provisioning attribute is `Username`. All other provisioning attributes are optional. ### Steps 1. To add an additional optional attribute, click **Add new attribute**. 2. In the **Application Attribute** field, enter the attribute name as it appears in the application. 3. In the **Identity Bridge Attribute or Literal Value** field, choose one of the following: #### Choose from: * To map to the application attribute: Enter or select a directory attribute. * To assign to the application attribute: Select **As Literal**, then enter a literal value. 4. To create advanced attribute mappings, click **Advanced**. Learn more in [Creating advanced attribute mappings](../pingone_for_enterprise/p14e_creating_advaced_attribute_mappings.html). ### Next steps Click **Continue to Next Step**. ## ServiceNow Customization ### Steps * To change the application icon, click **Select image** and upload a local image file. The image file must be: * PNG, GIF, or JPG format * 312 x 52 pixels maximum * 2 MB maximum file size | | | | - | ------------------------------------------------ | | | Images are scaled to 64 x 64 pixels for display. | * To change the name of the application displayed on the dock, in the **Name** field, enter a new name. * To change the description of the application, in the **Description** field, enter the new description text. * To change the category to which the application is assigned on the dock, in the **Category** list, select a category. Learn more in [Creating a custom application category](../pingone_for_enterprise/p14e_creating_custom_application_category.html). ### Next steps Click **Continue to Next Step**. ## ServiceNow Group Access ### About this task The **Group Access** tab shows every user group that you have created. Learn more in [Adding user groups](../pingone_for_enterprise/p14e_add_groups.html). ### Steps * To add a group's access to the application, on the line for that group, click **Add**. * To remove a group's access, on the line for that group, click **Remove**. * When you're finished assigning groups, click **Continue to Next Step**. ### Next steps On the **Review Setup** tab, review your configuration, and click **Finish** to add the application to your PingOne Dock. ## ServiceNow SAML Connection ### Steps 1. On the **Review Setup** tab, go to the **SAML Metadata** line and click **Download** to download the PingOne metadata. 2. Click **Finish** to complete your configuration and add ServiceNow to your PingOne Dock. 3. In ServiceNow, go to **SAML 2.0 Single Sign-On > Certificate**. 4. In the **Name** field, enter or select **SAML 2.0**. 5. From the **Format** list, select **PEM**. 6. In a plain text editor, open the PingOne metadata file. 7. Copy the contents of the metadata file and paste them into the **PEM Certificate** field. 8. Click **Save**.