--- title: Adding Zendesk to Your PingOne for Enterprise Dock description: Add the Zendesk application to your PingOne for Enterprise dock from the application catalog. component: pingoneforenterprise page_id: pingoneforenterprise:pingone_for_enterprise_app_catalog:p14eapps_zendesk canonical_url: https://docs.pingidentity.com/pingoneforenterprise/pingone_for_enterprise_app_catalog/p14eapps_zendesk.html revdate: October 4, 2023 section_ids: steps: Steps next-steps: Next steps zendesk-connection-configuration: Zendesk Connection Configuration steps-2: Steps choose-from: Choose from: choose-from-2: Choose from: next-steps-2: Next steps zendesk-attribute-mapping: Zendesk Attribute Mapping about-this-task: About this task steps-3: Steps choose-from-3: Choose from: next-steps-3: Next steps zendesk-customization: Zendesk Customization steps-4: Steps next-steps-4: Next steps zendesk-group-access: Zendesk Group Access about-this-task-2: About this task steps-5: Steps next-steps-5: Next steps --- # Adding Zendesk to Your PingOne for Enterprise Dock Add the Zendesk application to your PingOne for Enterprise dock from the application catalog. ## Steps 1. In the PingOne for Enterprise admin console, go to **Applications > Application Catalog**. 2. **Optional:** In the **Search** field, search for the application. 3. Click the **Zendesk** application line to expand it, and then click **Setup**. 4. On the **SSO Instructions** tab, click **Download** to download the PingOne for Enterprise signing certificate. 5. In the Zendesk admin console, click the **Zendesk Products** icon, then click **Admin Center**. 6. Click the **Security** icon, then click the **Single sign-on** tab. 7. Click **Configure**. 8. In the single sign-on (SSO) configuration form, enter the following information. | Field | Action | | -------------------------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **SAML SSO URL** (Required) | `https://sso.connect.pingidentity.com/sso/idp/SSO.saml2?idpid=` | | **Certificate fingerprint** (Required) | Enter the certificate fingerprint for your signing certificate. To obtain the certificate fingerprint, in PingOne for Enterprise, go to Setup > Certificates, and expand the line for your signing certificate. PingOne for Enterprise displays both the SHA1 Fingerprint and SHA256 Fingerprint values. | | **Remote logout URL** (Optional) | `https://sso.connect.pingidentity.com/sso/terminatesession?page=https://` | | **IP Ranges** (Optional) | Enter a range of IP addresses to restrict SSO to those locations. Users requesting sign on from outside those locations will be redirected to the Zendesk sign-on page.Leave this field blank to allow SSO from any location. | 9. Click **Enabled** 10. Click **Save**. ## Next steps In PingOne for Enterprise, click **Continue to Next Step**. ## Zendesk Connection Configuration ### Steps 1. Import the metadata for Zendesk: #### Choose from: * Click **Select File** to upload the metadata file. * Click **Or use URL** to enter the URL of the metadata. 2. In the **ACS URL** and **Entity ID** fields, replace the *${accountname}* variables with the your Zendesk account name. 3. In the **Target Resource** field, enter a URL to redirect the user to after IdP-initiated single sign-on (SSO). 4. In the **Single Logout Endpoint** field, enter a URL for PingOne for Enterprise to send single logout (SLO) requests to. 5. In the **Single Logout Response Endpoint** field, enter a URL for PingOne for Enterprise to send SLO responses to. 6. To add a **Primary Verification Certificate**, click **Browse** to locate and upload a local certificate file used to verify SLO requests and responses coming from Zendesk. 7. To add a **Secondary Verification Certificate**, click **Browse** to locate and upload a local certificate used to verify SLO requests and responses if the primary certificate fails. 8. Select the **Force Re-authentication** checkbox to require your identity bridge to re-authenticate users with an active SSO session. 9. Select **Pass-Thru RequestedAuthnContext to IdP** if you want PingOne for Enterprise to pass the `RequestedAuthnContext` request to the IdP for your account. This option is available only if you upload a primary verification certificate. 10. Select the **Encrypt Assertion** checkbox to encrypt outgoing SAML assertions. 11. On the **Signing** line: #### Choose from: * Click **Sign Assertion** to have PingOne for Enterprise sign outgoing SAML assertions. This is the default option. * Click **Sign Response** to have PingOne for Enterprise sign responses to incoming SAML assertions. 12. In the **Signing Algorithm** list, select an algorithm with which to sign SAML assertions. 13. Select the **Use Custom URL** checkbox to enter a customer URL to launch Zendesk from the dock. ### Next steps Click **Continue to Next Step**. ## Zendesk Attribute Mapping ### About this task PingOne for Enterprise will automatically populate required SAML attributes. For Zendesk, the required attribute is `SAML_SUBJECT`. ### Steps 1. To add an additional optional attribute, click **Add new attribute**. 2. In the **Application Attribute** field, enter the attribute name as it appears in the application. 3. In the **Identity Bridge Attribute or Literal Value** field, choose one of the following: #### Choose from: * To map to the application attribute: Enter or select a directory attribute. * To assign to the application attribute: Select **As Literal**, then enter a literal value. 4. To create advanced attribute mappings, click **Advanced**. Learn more in [Creating advanced attribute mappings](../pingone_for_enterprise/p14e_creating_advaced_attribute_mappings.html). ### Next steps Click **Continue to Next Step**. ## Zendesk Customization ### Steps * To change the application icon, click **Select image** and upload a local image file. The image file must be: * PNG, GIF, or JPG format * 312 x 52 pixels maximum * 2 MB maximum file size | | | | - | ------------------------------------------------ | | | Images are scaled to 64 x 64 pixels for display. | * To change the name of the application displayed on the dock, in the **Name** field, enter a new name. * To change the description of the application, in the **Description** field, enter the new description text. * To change the category to which the application is assigned on the dock, in the **Category** list, select a category. Learn more in [Creating a custom application category](../pingone_for_enterprise/p14e_creating_custom_application_category.html). ### Next steps Click **Continue to Next Step**. ## Zendesk Group Access ### About this task The **Group Access** tab shows every user group that you have created. Learn more in [Adding user groups](../pingone_for_enterprise/p14e_add_groups.html). ### Steps * To add a group's access to the application, on the line for that group, click **Add**. * To remove a group's access, on the line for that group, click **Remove**. * When you're finished assigning groups, click **Continue to Next Step**. ### Next steps On the **Review Setup** tab, review your configuration, and click **Finish** to add the application to your PingOne for Enterprise dock.