---
title: Troubleshooting the agent
description: Here are some common problems users have experienced with the PingOne Privilege agent and their solution.
component: privilege
page_id: privilege:troubleshooting:troubleshooting-agent
canonical_url: https://docs.pingidentity.com/privilege/troubleshooting/troubleshooting-agent.html
revdate: February 16, 2026
section_ids:
  the-qr-code-is-seen-on-the-agent: The QR code is seen on the agent
---

# Troubleshooting the agent

Here are some common problems users have experienced with the PingOne Privilege agent and their solutions:

## The QR code is seen on the agent

This means that the device isn't onboarded.