Delegated Admin is an add-on to PingDirectory that enables the delegation of user and group management.
Delegated Admin lets organizations assign responsibilities associated with the management of identities in the PingDirectory server to a subset of administrators.
These delegated administrators can be any user outside the organization's IT department, including a customer.
The following employees typically fulfill roles that involve at least a basic level of identity management and represent strong candidates for inclusion in a group of delegated administrators:
- Help desk or customer service representatives who unlock and reset passwords
- Managers and Human Resources administrators who update employee profiles
- Application administrators who update identity attributes and manage access to applications