Users can reset their own credentials after failing to authenticate twice in a row.
- Open the VIP Access app on your mobile device.
- Start the PingFederate authentication flow by signing on to the first-factor authentication adapter. For example, this could be an HTML Form Adapter or OpenToken Adapter instance.
- On the Symantec VIP Adapter sign on with the same username and password.
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On the Reset your VIP credential page, in the
First Security Code field, enter the security code shown on
your VIP Access mobile app or physical VIP security token or card.
- In the Second Security Code field, enter the next security code that appears. Click Submit.