This image shows use cases, including: Onboard 100% of right customers; Friction-free sign-on and access; Dynamic multi-factor authentication; Safe account recovery and reset; Self-service in any channel; and Helpdesk support.

Start your process by identifying the problem that you want to solve. Usually identity experiences start by focusing on sign on and registration. But there’s a lot more you’ll want to eventually consider, such as what happens when a user forgets their username or password or needs to set up multi-factor authentication (MFA).

If you already have the basics in place, you might be looking for ways to streamline the end user experience without increasing the risk of inappropriate access, such as incorporating data from device management, risk scoring, or behavior analytics services. If you're looking for inspiration, check out the flow templates in the Integration Directory.

Another key area you might be focusing on is giving your end users new capabilities, such as applying for a credit card, adding information to their profile, or setting up a new authorized user. These self-service activities can be quickly prototyped and integrated into existing web applications.

Don’t forget about support flows either, which often start from a chat box or phone call but greatly benefit from authentication to verify a user’s identity and link it to their official account information.

No matter what use case you are focusing on, before you even open up DaVinci, grab a pen or whiteboard marker and sketch out the logic of the experience you want to create. Now let’s start building!