Page created: 23 Sep 2021
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Page updated: 21 Dec 2021
Administrators can provide localized versions of user-facing status messages generated
by PingAccess. To change messages for localization purposes, submit a
request through the service request form. This form is accessible from the Support &
Community page.
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Complete the following fields:
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Subject: Enter a description of your request,
including the action to be taken.
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Environment Type: Specify the type of environment
affected by this request.
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Proposed Change Window: Specify the dates or
times in which you want the work complete.
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From the Capability list, select .
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Select the appropriate description from the Business
Priority list:
- Change needed by deadline to avoid business impact
- Change modifies existing functionality
- Change adds new functionality
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In the Description field, describe the localization
update request.
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If you are tracking your request within your organization, enter the tracking
ID or ticket number associated with it in the Customer Tracking
ID field.
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Click Save.
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Click the Attachments tab and upload a
.zip file that contains all of the files in the
language-packs directory you are updating. Request the latest instance of these
files from us before making your update, if necessary.