This table lists the tasks that users can perform on a self-serve basis, and the tasks for which they must submit service requests to the Support team. These tasks are grouped by product and linked to instructions on how to complete each task.
| Platform | ||||
|---|---|---|---|---|
| Self-service tasks
Users can perform these tasks themselves through the product consoles. |
Users can manage a variety of access management features for each environment using PingAccess, which is accessible through the platform. | Users can modify data objects using their preferred LDAP browser. | Users can manage applications, authentication policies, and data sources using the PingFederate admin console, which is accessible through the platform. | Users can manage administrators themselves in the platform. |
| Support service requests
The Support team will perform these tasks on users' behalf in accordance with Support guidelines. |
Users submit service requests for file system changes. | Users submit service requests for data server configuration changes. | Users submit service requests for file system changes. | Users submit service requests for additional platform tasks. |
Professional Services will help with initial setup including deployment, authentication policies, and application onboarding. Additional projects can be arranged at any time for additional use cases or complicated tasks, including custom integration kits, custom data sources, migration projects, application onboarding, or significant changes to the original setup.