Page created: 23 Sep 2021
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Page updated: 21 Dec 2021
Although you can set the hostname in PingAccess, this request sets
the hostname in the platform. Provide the name and IP address of the host being set through
the service request form, accessible from the Support & Community
page.
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Complete the following fields:
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Subject: Enter a description of your request,
including the action to be taken.
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Environment Type: Specify the type of environment
affected by this request.
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Proposed Change Window: Specify the dates or
times in which you want the work complete.
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From the Capability list, select .
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In the Hostname field, provide the name and IP address
of the host being set.
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In the Port field, provide the port.
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Select the appropriate description from the Business
Priority list:
- Change needed by deadline to avoid business impact
- Change modifies existing functionality
- Change adds new functionality
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Enter a description of your request in the Description
field.
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If you are tracking your request within your organization, enter the tracking
ID or ticket number associated with it in the Customer Tracking
ID field.
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Click Save to submit your request.