Page created: 23 Sep 2021
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Page updated: 21 Dec 2021
To define and implement platform or product monitoring events, submit a request through
the service request form, accessible from the Support & Community
page.
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Complete the following fields:
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Subject: Enter a description of your request,
including the action to be taken.
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Environment Type: Specify the type of environment
affected by this request.
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Proposed Change Window: Specify the dates or
times in which you want the work complete.
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From the Capability list, select .
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In the Platform field, indicate whether your request is
regarding PingAccess, PingDirectory, PingFederate, or the platform.
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Select the appropriate description from the Business
Priority list:
- Change needed by deadline to avoid business impact
- Change modifies existing functionality
- Change adds new functionality
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Enter a description of your request in the Description
field.
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If you are tracking your request within your organization, enter the tracking
ID or ticket number associated with it in the Customer Tracking
ID field.
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Click Save to submit your request.