Ping Identity qualifies the following configurations and certifies that they are compatible with the product. Variations of these platforms, such as differences in operating system version or service pack, are supported until the platform or other required software creates potential conflicts..


PingAccess supports IPv4 addressing. There is currently no support for IPv6 addressing.

Operating systems


PingAccess was tested with default configurations of operating system components. If your organization has customized implementations or has installed third-party plug-ins, deployment of the PingAccess server might be affected.

  • Amazon Linux 2
  • Canonical Ubuntu 18.04
  • Canonical Ubuntu 20.04
  • Microsoft Windows Server 2016 (x64)
  • Microsoft Windows Server 2019 (x64)
  • Red Hat Enterprise Linux ES 7.6
  • Red Hat Enterprise Linux ES 8.0
  • SUSE Linux Enterprise Server 12 SP5
  • SUSE Linux Enterprise Server 15 SP1

Docker support

View PingAccess’s Docker Image on DockerHub. Visit PingIdentity’s DevOps documentation for more information.


Only the PingAccess software is licensed under Ping Identity’s end user license agreement, and any other software components contained within the image are licensed solely under the terms of the applicable open source/third party license.

  • Version: Docker 19.03.5
    • Host operating system: Canonical Ubuntu 18.04.3 LTS

Virtual systems

Although Ping Identity does not qualify or recommend any specific virtual machine (VM) products, PingAccess runs well on several, including VMWare, Xen, and Windows Hyper-V.


This list of products is provided for example purposes only. We view all products in this category equally. Ping Identity accepts no responsibility for the performance of any specific virtualization software and does not guarantee the performance or interoperability of any VM software with its products.

Java environment

  • Amazon Corretto 8 (64-bit)
  • Amazon Corretto 11 (64-bit)
  • OpenJDK 11 (64-bit)
  • Oracle Java SE Runtime Environment (Server JRE) 8 (64-bit)
  • Oracle Java SE Development Kit (JDK) 11 (64-bit)

The Ping Identity Java Support Policy applies. For more information, see this Ping Identity Java support policy.


The following versions of PingFederate are fully certified with this version of PingAccess:

  • PingFederate 9.3
  • PingFederate 10.3

Other versions of PingFederate are expected to be compatible with this version of PingAccess as per Ping's end of life policy.

Some features rely on a specific version of PingFederate to work. This will always be noted in the feature's description.

Browsers for end users

  • Google Android (Chrome)
  • Google Chrome
  • Microsoft Edge
  • Mozilla Firefox
  • Internet Explorer 11 and higher
  • Apple iOS (Safari)
  • Apple Safari

Browsers for admin console

  • Google Chrome
  • Mozilla Firefox
  • Internet Explorer 11

For a modern browser experience, we encourage our customers to migrate off of Microsoft Internet Explorer 11. For more information, including the end of support of Internet Explorer 11 in December 2021, see Upgrade considerations.

Audit event storage (external database)

  • MS SQL Server 2016
  • MS SQL Server 2017
  • Oracle 19c
  • PostgresSQL 9.6.1
  • PostgresSQL 11.5

Hardware security module

See Hardware security module providers for information about configuring a hardware security module.


You must use Java 8 if you plan to use a hardware security module.

  • AWS CloudHSM 3.0.0
  • Gemalto Safenet Luna SA (Firmware version 7.4)