Page created: 26 Jul 2021
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Page updated: 14 Jan 2022
Manually install a PingAccess agent for Internet Information Services (IIS), or if the installation failed, manually complete a partial installation.
Important:
For information about preventing a known issue on systems running application pools in 32-bit compatibility mode, see Troubleshooting.
Tip:
If you use this procedure due to an installation problem, open a support ticket so the underlying issue can be addressed.
The PingAccess agent writes log information to the PingAccess-Agent logs in the Event Viewer Application and Services logs. Check these logs for any errors if the agent module does not appear to have loaded.