Page created: 27 Jul 2022
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Page updated: 6 Feb 2023
When troubleshooting, Ping Identity Support might ask you to use the collect support data tool to compile information about your PingAccess installation.
The tool collects the following information by default:
- <PA_Home>/bin
- <PA_Home>/log (the most recent files of each type within a size limit)
- <PA_Home>/conf (configuration files)
The tool collects environment details, including:
- Files present and their sizes
- Certificate data
- Version data
- Java Virtual Machine (JVM) details
The tool also collects system details, depending on the operating system, including:
- Crontab
- Ifconfig
- Netstat
- Uname
If Ping Identity Support needs more information about the PingAccess installation than the default configuration provides, Support might ask you to add a data collector to the tool by modifying its csd_configuration.yaml file.
The tool consists of the following files in the PingAccess home directory:
bin/collect-support-data.bat
bin/collect-support-data.sh
tools/csd/csd_configuration.yaml
tools/csd/csd-1.1.jar