Page created: 27 Jul 2022
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Page updated: 6 Feb 2023
Manually install a PingAccess agent for Internet Information Services (IIS), or if the installation failed, manually complete a partial installation.
Important:
For information about preventing a known issue on systems running application pools in 32-bit compatibility mode, see Troubleshooting.
Tip:
If you use this procedure due to an installation problem, open a support ticket so the underlying issue can be addressed.
The PingAccess agent writes log information to the PingAccess-Agent logs in the Event Viewer Application and Services logs. Check these logs for any errors if the agent module does not appear to have loaded.