The server provides a significant amount of information about its current state, including any problems that it has encountered during processing. The collect-support-data tool aggregates all relevant support files into a .zip file that administrators can send to your authorized support provider for analysis. The tool also runs data collector utilities, such as jps, jstack, and jstat (plus other diagnostic tools), and then bundles the results in the .zip file.

The tool may only archive portions of certain log files to conserve space, so that the resulting support archive does not exceed the typical size limits associated with e-mail attachments.

The data collected by the collect-support-data tool varies between systems. However, the tool always tries to get the same information across all systems for the target PingAuthorize Server. The data collected includes the configuration directory, summaries and snippets from the logs directory, monitor entry status, and a list of all files in the server root.