When you run PingAuthorize/bin/collect-support-data, the tool generates a compressed file that can be attached to a message or report.

By default, the tool excludes log files that might contain sensitive customer information, including the debugging logs that are described in Enable detailed logging. When you use test data, send the following log files alongside collect-support-data’s compressed output file:

  • PingAuthorize/logs/policy-decision
  • PingAuthorize/logs/debug-trace
  • PingAuthorize/logs/debug