Run the collect-support-data tool to capture the PingAuthorize Server’s configuration, server state, environment, and other
information to use for troubleshooting issues.
When you run PingAuthorize/bin/collect-support-data, the tool generates a compressed file that can be
attached to a message or report.
By default, the tool excludes log files that might contain sensitive customer information,
including the debugging logs that are described in Enable detailed logging. When
you use test data, send the following log files alongside
collect-support-data’s compressed output file:
-
PingAuthorize/logs/policy-decision -
PingAuthorize/logs/debug-trace -
PingAuthorize/logs/debug