Page created: 22 Jul 2020
|
Page updated: 9 Feb 2021
Run the collect-support-data
tool to capture the PingDataGovernance Server’s configuration, server state, environment, and other
information to use for troubleshooting issues.
When you run PingDataGovernance/bin/collect-support-data
, the tool generates a compressed file that can be
attached to a message or report.
By default, the tool excludes log files that might contain sensitive customer information,
including the debugging logs that are described in Enable detailed logging. When
you use test data, send the following log files alongside
collect-support-data
’s compressed output file:
-
PingDataGovernance/logs/policy-decision
-
PingDataGovernance/logs/debug-trace
-
PingDataGovernance/logs/debug