If a problem arises that you are unable to fully diagnose and correct on your own, then contact your authorized support provider for assistance. To ensure that the problem can be addressed as quickly as possible, be sure to provide all of the information that the support personnel might need to fully understand the underlying cause by running the collect-support-data tool, and then sending the generated zip file to your authorized support provider. It is good practice to run this tool and send the ZIP file to your authorized support provider before any corrective action has taken place.