If a problem occurs when trying to use the administrative console, reasons might include one of the following:

  • The web application container that hosts the console is not running. If an error occurs while trying to start it, consult the logs for the web application container.
  • If a problem occurs while trying to authenticate, make sure that the target server is online. If it is, the access log might provide information about the authentication failure.
  • If a problem occurs while interacting with the server instance using the administrative console, the access and error logs for that instance might provide additional information.