PingData provides utilities to troubleshoot the state of each server and to determine the cause of any issues. The following tools are available for diagnosing any problems and are located in the <server-root>/bin directory, or the <server-root>/bat directory on Windows systems:

Troubleshooting tools
Tool Description
status Provides a high-level view of the current operational state of the server and displays any recent alerts that have occurred in past 24 hours.
ldap-diff Used to compare one or more entries across two server endpoints to determine data issues.
ldapsearch Retrieves the full entries from two different servers to determine the exact content of an entry from each server.
logs The logs directory provides important logs that should be used to troubleshoot or monitor any issue with the server. Logs include server-specific operations and the following general logs:
  • Error Log – Provides information about warnings, errors, or significant events that occur within the server.
  • Debug Log – Provides detailed information, if enabled, about processing performed by the server, including any exceptions caught during processing, detailed information about data read from or written to clients, and accesses to the underlying database.
  • Access loggers – Provide information about LDAP operations processed within the server. This log only applies to operations performed in the server. This includes configuration changes, searches of monitor data, and bind operations for authenticating administrators using the command-line tools and the Administrative Console.
collect-support-data Used to aggregate the results of various support tools data for the Ping Identity Support team to diagnose. For more information, see Use the collect-support-data tool.
config-diff Generate a summary of the configuration changes in a local or remote server instance. The tool can be used to compare configuration settings when troubleshooting issues, or when verifying configuration settings on new servers.