collect-support-data tool to aggregate data and send it to a
PingDirectory servers provide information about their current
state and any problems encountered. If a problem occurs, run the
collect-support-data tool in the /bin
directory. The tool aggregates all relevant support files into a
.zip file that can be sent to a support provider for
analysis. The tool also runs data collector utilities, such as
jstat plus other diagnostic tools
for the operating system.
The tool can only archive portions of certain log files to conserve space, so that the resulting support archive does not exceed the typical size limits associated with e-mail attachments.
The data collected by the
collect-support-data tool can vary between
systems. The data collected includes the configuration directory, summaries and
snippets from the logs directory, an LDIF of the monitor and RootDSE entries, and a
list of all files in the server root.
Perform the following steps to run this tool:
From the server root directory, run the
collect-support-datatool.Include the host, port number, bind DN, and bind password.
$ bin/collect-support-data \ --hostname 22.214.171.124 --port 389 \ --bindDN "cn=Directory Manager" --bindPassword secret
- Email the .zip file to a support provider.