You can collect support data to aggregate data and send it to a support provider.
PingDirectory servers provide information about their
current state and any problems encountered. If a problem occurs, run the Collect
Support Data tool. The tool aggregates all relevant support files into a
.zip file that can be sent to a support provider for
analysis. The tool also runs data-collector utilities, such as
jstat, plus other diagnostic tools
for the operating system.
The tool can only archive portions of certain log files to conserve space so that the resulting support archive does not exceed the typical size limits associated with e-mail attachments.
The data collected by the Collect Support Data tool can vary between systems. The data collected includes the configuration directory, summaries and snippets from the logs directory, an LDIF of the monitor and RootDSE entries, and a list of all files in the server root.
The Collect Support Data task is not recommended on directory servers running in a Docker container because this container has limited memory. If running the Collect Support Data task exhausts the container's memory, then the server will crash.
To run this tool from the administrative console:
- Start the administrative console.
- In the top-level navigation menu, select Status.
Click Download CSD.
- In the Collect Support Data window, populate the properties according to the help text.
Click the Run Task button.
If there is any issue with scheduling the task, an error message displays in the bottom-right corner of the page. Resolve the issue as described to proceed.
- If the task is scheduled successfully, a confirmation message appears in the bottom-right corner of the page.
Wait for the task to complete.
This can take several minutes.
After the task is complete, the generated files are automatically downloaded to
When the administrative console sends a request to the PingDirectory server to generate the support files, the <directory>/csd-files is the default path for storing the resultant file package. This default path can be modified in the <directory>/console/WEB-INF/classes/application.yml directory.