You have enabled third-party identity providers to provide users an alternative authentication option. Moreover, because you have enabled profile management, users can connect and disconnect their accounts at these third-party identity providers on the profile management page. However, some users are reporting that they do not see any such options on the sign-on page and the profile management page. The following screen captures illustrate what they see.

Browser extensions, particularly those designed to block ads or social network components, may block the user interface elements representing the third-party identity providers you enabled.

  • Verify whether users are using browser extensions that may have caused this issue. Disabling or fine-tuning the browser extension should resolve the issue.