Problem Solution
When setting up the JDBC datastore, a connection cannot be established. Verify that the proper drivers and connectors have been installed.

Also, verify the connection URL, username, and password. If unsuccessful, contact your database administrator.

For more information, see Configuring a JDBC connection.

Cannot connect to a Directory Service with the LDAP protocol. Verify the connection URL, port, principal, and credentials. If unsuccessful, contact your system administrator (see Configuring an LDAP connection).

If using LDAPS, ensure the LDAP server's SSL certificate is signed by a trusted certificate authority or is imported into PingFederate (see Managing trusted certificate authorities).