When notification for licensing events is enabled, PingFederate sends license expiry information to the recipient configured for the event on the Runtime Notifications screen.

Tip:

To check the details of your license, sign on to the administrative console, point to the user icon in the upper-right corner of the administrative console, and click About the list. The license summary is displayed in a pop-up browser window.

Important:

If an expiration date is specified, the license expires at the beginning of the day.

Email subject and template file name Event Action
Your PingFederate License Is About to Expire

message-template-warn.html

The current license is about to expire.

The email notification is sent 60 days ahead of the expiration.

Applicable to licenses without connection groups.

Contact sales@pingidentity.com to renew the license before the expiration.
Your PingFederate License Is About to Expire

message-template-group-warn.html

One of the connection groups in the current license is about to expire.

The email notification is sent 60 days ahead of the expiration.

Applicable to licenses with connection groups.

Contact sales@pingidentity.com to renew the license before the expiration.
PingFederate License Expiration Notification

message-template-grace.html

The current license expired.

The email notification is sent upon the expiration.

Applicable to licenses without connection groups.

Contact sales@pingidentity.com to renew the license.
Your PingFederate License Has Expired

message-template-group-grace.html

One of the connection groups in the current license expired.

The email notification is sent upon the expiration.

Applicable to licenses with connection groups.

Contact sales@pingidentity.com to renew the license.
PingFederate Has Stopped Processing Requests

message-template-shutdown.html

The current license and the grace period (if any) had lapsed.

Applicable to licenses without connection groups.

Contact sales@pingidentity.com to renew the license.