If you modified the email notification templates before PingFederate 9.2, manually migrate your custom changes to the new HTML-based templates for each server node.
The plain text templates (message-template-*.txt) are located in <pf_install>/pingfederate/server/default/conf in the source installation. The new HTML-based templates are located in <pf_install>/pingfederate/server/default/conf/template/mail-notifications with the same file naming convention but an .html file extension.
As of PingFederate
11.0, the Upgrade Utility migrates your modified Velocity HTML templates to the new
installation. The default templates in the new installation that correspond to the
modified templates are renamed with the following format: