Consider the following example. You have enabled third-party identity providers (IdP) to provide users with an alternative authentication option. Because you have enabled profile management, users can connect and disconnect their accounts with the third-party identity providers on the profile management page. However, some users are reporting that they do not see any such options on the sign-on page and the profile management page. The following screen captures illustrate what they see.

A screen capture of a third-party identity provider sign-on page.
A screen capture of a third-party identity provider profile management page.

Browser extensions, particularly those designed to block ads or social network components, might block the user interface elements representing the third-party identity providers you enabled.

  • Verify if users are using browser extensions that might have caused this issue. Disable or fine-tune the browser extension to resolve the issue.